Privacy Policy

At Medehihanipa, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

Personal Identification Information

• Full name and contact details
• NRIC/FIN/passport number for verification
• Date of birth and nationality
• Employment and financial information
• Bank account and payment details
• Tax identification numbers

Technical and Usage Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Transaction history and investment preferences
• Cookies and tracking data
• Geolocation data for security purposes

2. How We Use Your Information

We use your personal data for the following purposes:

• To verify your identity and comply with regulatory requirements
• To process your investments and manage your portfolio
• To provide customer support and respond to inquiries
• To send important updates about your investments
• To improve our services and platform functionality
• To detect and prevent fraud, money laundering, and other illegal activities
• To comply with legal obligations and regulatory reporting

3. Disclosure of Information

We may disclose your personal data to:

• Regulatory authorities and government agencies as required by law
• Our professional advisors (lawyers, auditors, accountants)
• Service providers who assist in our operations
• Financial institutions for payment processing
• Potential acquirers in the event of business transfer
• Other parties with your explicit consent

4. Data Security Measures

We implement robust security measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Multi-factor authentication for account access
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• Secure data centers with physical access controls
• Employee training on data protection practices

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Account information for 7 years after account closure
• Transaction records for 7 years as required by regulations
• Marketing preferences until you opt-out
• Technical data for up to 2 years for analytics

6. Your Rights

Under the PDPA, you have the right to:

• Access and obtain a copy of your personal data
• Correct any inaccurate or incomplete data
• Withdraw consent for data processing
• Request deletion of your personal data
• Object to certain types of processing
• Request data portability where applicable

7. International Data Transfers

As part of our global operations, your data may be transferred to and processed in countries outside Singapore. We ensure such transfers comply with PDPA requirements and provide adequate protection for your data through appropriate safeguards.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through email or prominent notices on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us