Frequently Asked Questions

To comply with Singapore regulations, we require:

• NRIC or passport for identity verification
• Proof of address (utility bill or bank statement less than 3 months old)
• Source of funds documentation
• Completed risk assessment questionnaire

The entire verification process typically takes 1-2 business days.

Minimum investment amounts vary by product:

• Crypto Wealth Builder: SGD 5,000
• Secure Staking Solutions: SGD 1,000
• Institutional Crypto Fund: SGD 50,000
• Corporate Treasury Service: SGD 1,000,000

We occasionally offer promotional periods with lower minimums for new clients.

Yes, we accept:

• Singapore citizens and permanent residents
• Foreigners with valid employment passes
• International clients from approved jurisdictions

Additional documentation may be required for non-Singapore residents, and some products may have residency restrictions.

Account recovery options:

• Use the "Forgot Password" feature on the login page
• Contact our support team at support@medehihanipa.sbs
• Visit our Singapore office for in-person verification

For security reasons, account recovery may require additional identity verification.

Our products cater to different investor profiles:

• Crypto Wealth Builder: Diversified portfolio for long-term growth
• Secure Staking Solutions: Passive income through proof-of-stake networks
• Institutional Crypto Fund: Sophisticated strategies for accredited investors
• Retirement Portfolio: Conservative approach for retirement planning

Our advisors can help you choose the right product based on your goals and risk tolerance.

Rebalancing frequency depends on the product and market conditions:

• Automatic rebalancing when allocations deviate by more than 5% from targets
• Quarterly strategic reviews for all portfolios
• Monthly rebalancing for certain active strategies
• Real-time adjustments during extreme market volatility

All rebalancing activities are documented in your monthly statements.

Our investment universe includes:

• Major cryptocurrencies: Bitcoin, Ethereum
• Established altcoins: Cardano, Polkadot, Solana
• DeFi tokens from reputable protocols
• Select emerging projects after thorough due diligence

We continuously monitor and assess new investment opportunities while maintaining strict risk management standards.

Customization options vary by product:

• Standard products follow predefined strategies
• Professional and Institutional tiers offer customization
• Corporate clients receive fully customized solutions
• Exclusion preferences can be accommodated (e.g., specific sectors)

Discuss your customization needs with our investment team during your consultation.

Our fee structure includes:

• Management fees (annual percentage of assets)
• Performance fees (only on profits above high-water marks)
• Transaction fees for certain services
• Withdrawal fees for certain payment methods

All fees are fully transparent and disclosed before you invest. There are no hidden charges.

We accept multiple funding methods:

• Bank transfer (Singapore and international)
• Direct cryptocurrency transfers
• PayNow for Singapore dollar deposits
• Telegraphic transfers for larger amounts

Funding instructions are provided after account approval. Most deposits are credited within 1-2 business days.

Withdrawal availability depends on the product:

• Most products allow withdrawals at any time
• Staking products may have lock-up periods
• Institutional funds may have quarterly redemption windows
• Withdrawals typically process within 3-5 business days

All withdrawal terms are clearly stated in your investment agreement.

Singapore tax considerations:

• Capital gains are generally not taxed in Singapore
• Trading income may be considered business income
• Staking rewards are typically treated as income
• We provide tax documentation for your filing

We recommend consulting with a tax professional for personalized advice based on your situation.

We employ multiple security layers:

• Cold storage for majority of digital assets
• Multi-signature wallets requiring multiple approvals
• Regular third-party security audits
• Insurance coverage for digital assets
• 24/7 monitoring for suspicious activity
• Compliance with Singapore financial regulations

Yes, we operate under the regulatory framework of:

• Monetary Authority of Singapore (MAS)
• Personal Data Protection Act (PDPA)
• Payment Services Act for certain activities
• Anti-Money Laundering and Countering Financing of Terrorism requirements

We maintain all necessary licenses and comply with ongoing regulatory obligations.

We have robust contingency plans:

• Client assets are held in segregated accounts
• Independent custodians safeguard digital assets
• Succession plans for business continuity
• Clear asset return procedures in dissolution scenarios

Client assets are protected and separate from company operational funds.

We follow strict data protection practices:

• Compliance with Singapore's PDPA
• Encryption of all sensitive data
• Limited employee access on need-to-know basis
• Regular privacy impact assessments
• Clear data retention and destruction policies

See our Privacy Policy for detailed information about data handling.

Access Medehihanipa through:

• Web platform (all modern browsers)
• iOS mobile app (App Store)
• Android mobile app (Google Play)
• API access for institutional clients

All platforms feature the same security standards and functionality.

Technical support options:

• 24/7 chat support for urgent issues
• Email support with 4-hour response time
• Phone support during business hours
• Comprehensive help center with tutorials

Most technical issues are resolved within hours of reporting.

Yes, we provide extensive education:

• Weekly market insights and analysis
• Investment strategy webinars
• Cryptocurrency fundamentals course
• Risk management workshops
• One-on-one consultation sessions

All educational resources are available to clients at no additional cost.